Refund policy
What We Accept
We only accept returns or offer refunds under the following conditions:
-The item arrived damaged, defective, or significantly different than described.
-You contact us within 7 days of delivery with proof (photo or video) of the issue.
We do not accept returns for:
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Change of mind
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Accidental orders
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Normal wear and tear
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Items marked as "final sale"
Because we work with fulfillment partners and ship directly from warehouses, we unfortunately cannot offer refunds or exchanges for undamaged items at this time.
📝 How to Start a Return or Claim
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Email us at Yakobuisness@gmail.com with your order number and a description of the issue.
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Attach clear photos or videos showing the problem.
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We’ll review your case and get back to you within 1–2 business days.
If your claim is approved, we’ll either:
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Send a replacement (no extra cost), or
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Issue a full or partial refund back to your original payment method.
⏱️ Refund Timing
If approved, refunds are typically processed within 3–5 business days. It may take additional time for your bank to reflect the funds depending on your payment method.
🚫 Order Cancellations
Orders can’t be cancelled once they are processed. Most orders are processed within 1–3 business days, so please contact us ASAP if you need to make a change.
🤝 We’re Here to Help
We aim to be fair and transparent. If you ever have an issue, don’t hesitate to reach out — we’ll do our best to make it right.
📩 Contact: Yakobuisness@gmail.com